Customer Service and Terms and Conditions

The Terms and Conditions govern your use of our website and the services provided through us. By accessing and using our website you agree to each of the terms and conditions below.

We reserve the right to modify these terms and conditions at any time without prior notice. Your use of our website following any such modification constitutes your agreement to follow and be bound by the terms and conditions as modified.


We aim to dispatch your order within 48 hours (excluding weekends and bank holidays) of the order being placed. Please allow 3-5 days for delivery (UK Mainland only). Standard Delivery is sent out via Royal Mail 2nd Class Post. All Royal Mail Special Delivery (if you choose this option) require a signature upon delivery to confirm that you have received the goods. If you ask us to leave the parcel in a safe place or with a neighbour, you accept that, once the courier has left a card with you or through your letterbox, that the goods have been safely delivered and belong to you.

Returns & Cancellation Policy (Pillow) & Distance Selling Regulations
The Pregni Pillow pregnancy aid is an intimate item, so whilst it been designed to offer supported and comfortable sleep for most women, we regret that, for hygiene reasons, we cannot accept and refund returned pillows if you decide that it is not suitable for you. If the pillow is damaged, we will replace it upon receipt of return.

We will refund a Pregni Pillow providing they are still unopened and in their original wrapper, we will replace any items that are faulty on receipt and returned within 14 days.

As Pregni Pillow is an inflatable product, you may find with use this could deflate slightly and therefore you may need to pump up your pillow on a regular basis.

Pillows have a warranty of 6 months only.

Should you have further questions on our product or service policy with regard to our pillows, please contact us on

Returns & Cancellation Policy (Photos) & Distance Selling Regulations

Refunds maybe given at our discretion and each case will be looked at on its merits with regard to Pregni Photos and will generally only be given in exceptional circumstances.

As our photo service is one which is to be provided within a period of less than 7 working days your right to a “cooling-off” period under the Distance Selling Regulations does not apply. You may, however, still cancel, provided that you do so before we begin to process your order. As a general rule we begin to process your order within an hour of receiving it so you must send an email to us as soon as possible to Cancellation can only be accepted if we have not already begun to process your order. Emails sent to other email addresses are not likely to be seen in time to cancel before processing your order. During regular office hours (8:30 am to 5:30 pm during week days) cancellation would normally have to be made within the first 5 minutes of submitting your order. During out of office hour’s cancellation can normally be made at any time prior to the beginning of the next office hour.

Should you have further questions on our product or service policy with regard to photos, please contact us on

Information and privacy
At Pregni Pillow, we will not share any or your details with any third parties. We will send you emails from time to time about our special offers and information that we think may be of interest to you. You will always have the option to opt-out of these emails of you do not wish to receive them by emailing us at

We will keep information about your previous orders to allow us to effectively deal with any queries you may have.

Promotional codes
Promotional codes can only be used against one purchase

Sale Items

We may run promotional sales and price reductions from time to time in order to make room for new stock. All Sale items will revert back to the original list price once the sale period has come to an end.

Legal notices
We have made every effort to describe items and colours accurately, however slight variations may occur with colour reproduction or text descriptions, to the extent permitted by law, we do not warrant that the text descriptions, colours or other content is accurate, complete, reliable, current or error free. 

Pregni Pillow Limited shall not be liable for any indirect or consequential loss whether this arises from breach of duty, breach of contract, negligence or any other way. Liability for any claim shall not exceed the price of the goods supplied.

Orders are for the personal, non- commercial use of our customer. Resale of any Pregni Pillow product without the express, written consent of Pregni Pillow Limited is strictly prohibited. Multiple orders for Pregni Pillow deemed to be commercial quantities will not be accepted. Please note, local import duties maybe payable on receipt.

All contracts are conducted in English and by entering into a contract both parties agree to submit to the sole jurisdiction of the courts of England and Wales, in accordance with English law.

All of the above does not affect your statutory rights.


Pregni Pillow Photography agrees to indemnify, defend and hold its customers harmless in accordance with our Intellectual Property & Copyright Policy stated below.

You agree to indemnify, defend and hold us harmless in accordance with our Intellectual Property & Copyright Policy stated below.

You agree to indemnify, defend and hold us harmless against any claim that is brought against us as a result of any improper use by you of materials produced by us.

We will seek to correct any work deficiency that you believe resulted from our failure to follow your instructions. We shall not be liable for indirect or consequential damages as a result of our alleged failure to perform services satisfactorily or in a timely manner. This includes, but is not limited to, loss of profits and inability to use the work product. Our maximum liability is the amount that otherwise would be due for our services.

User Conduct

You agree to use our website for lawful purposes only. You agree not to take any action that might compromise the security of our website, render the website inaccessible to others or otherwise cause damage to the website, content, servers, networks, networked computers of the website and its business partners. You hereby agree not to try to access any content that is not intended for you. You hereby agree not to use the website in any manner that might interfere with the rights of third parties. You hereby agree that you shall not impersonate any person or entity.

You shall not upload, post, email, or otherwise transmit any content that is pornographic, harmful or otherwise objectionable. We do not accept projects that involve “adult sexual content”.

Termination of Service

We may terminate our service to you at any time, without notice, for any conduct in violation of this terms and conditions or any other policies or guidelines set forth by us. We reserve the right to take all appropriate measures (including but not limited to blocking your access to our website, removal of posted images and non-fulfillment of your order) to enforce our Policies.

Not all photos can be restored or edited and images vectorised as per a customer’s requirements. If for any reason, we cannot fulfill your requirements, we will immediately refund the full amount for the relevant image and notify you.


Right to Disclose

We reserve the right to disclose any information posted by you to the relevant government authorities to satisfy any law, regulation or government request.


Governing Law.

The substantive laws of the UK govern the performance, interpretation, and enforcement of these terms and conditions, and any other agreement you enter with us.


General Provisions

Our failure to enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision or of any other rights or provisions in the same.

Privacy Policy

Neither we nor any of our associated companies sell, rent or trade to third parties any of the information obtained from our customers and we do not use any such information to send spam-mail.

Parts of our web site may provide links to other web sites, which are provided for your convenience and information. Following these links will take you away from this web site. We have no control over the way in which other web sites use information that you pass on to them and cannot be held accountable for such.

Intellectual Property and Copyright

Intellectual Property Policy

Pregni Photos – Representations, Warranties and Indemnities relating to Intellectual Property:


Pregni Photos represents that it owns, controls, and has the right to license or assign, all rights, title and interest in this website’s work product, including but not limited to creative work performed by its employees, contractors and affiliates.


Pregni Photos does not include unlicensed third-party intellectual property in its projects.


Pregni Photos will defend, indemnify and hold its customers harmless for any suits or liabilities arising out of third-party claims that this website’s work has infringed upon those parties’ rights (“Website Work” includes only elements of the project that were created by us or incorporated by us from sources selected by us and not supplied by its customer).


Apart from the express representations, warranties and indemnities stated herein, we make no other representations, warranties or indemnities with respect to intellectual property. All other rights are expressly reserved.

Pregni Photo does not provide legal advice. Information provided by us on copyright, trademark and privacy is furnished solely to facilitate legal compliance by us.


Customer or User – Representations, Warranties and Indemnities relating to Intellectual Property:


You shall submit to us only material that you are legally entitled to copy, modify, edit or otherwise use in the manner requested by us.

You are solely responsible for the content of any images and/or messages you submit and we assume no liability for any content submitted by you. If you supply or post any information or material to us, you guarantee that you have the required legal right to post such material and that it will not violate any law or the rights of any person or entity.

When you post or transmit anything including but not limited to images, illustrations, graphics, audio clips, video clips or text (generally referred to as “User Submitted Content”) to us, you grant us (as well as any third parties under our direction or control) a nonexclusive worldwide irrevocable license to the User Submitted Content including the right to display, copy, alter, or use the User Submitted Content for derivative works within the scope of providing those services you request us to perform.

You will defend, indemnify and hold us harmless for any suits or liabilities arising out of third-party claims that User Submitted Content (or any derivative product thereof, including our products) has infringed upon that parties’ rights.

You will always keep a copy of the original text, images or photos. We reserve the right to purge or permanently delete the content shortly after the order is completed. We will not be responsible if you lose the original text, images or photos.

Intellectual Property of Pregni Photo.

All of the content you see on the website, including all of the page headers, images, illustrations, graphics, audio clips, video clips or text (generally referred to as “Content”), are subject to trademark, copyright, service mark, and/or other intellectual property rights or licenses held by us or by third parties who have licensed their materials to the us. The website and the Content are protected by UK and/or foreign copyright laws.


You are not entitled to duplicate, distribute, create derivative works of, display, or perform any Content without the express permission of the owner of that Content. If you would like to request permission to use particular Content, please email us at


We reserve the right to change our Intellectual Property Policy at any time, for any reason, and without notice. It is your obligation to check back on the Intellectual Property from time to time.


You acknowledge that you do not acquire any property rights in database information provided to you either through ourselves or any one else from whom we have obtained the information.


Pregni Pillow and its logo are the trademarks of Pregni Pillow Limited and remain the property of Pregni Pillow. Through your use of our website you may also access registered trademarks of database providers other than ourselves. Unless otherwise provided for under these terms and conditions, you are not provided any authorization to reproduce or utilize Pregni Pillow Limited or other database provider trademarks or logos for any activity other than those prescribed under these terms and conditions. All trademarks remain the property of their registered owner.



None of these terms and conditions will be taken to be waived except by written notice signed by you and by Pregni Pillow Limited.

  • Q.What are the benefits

    Pregni Pillows offers a wide range of benefits to help your comfort during pregnancy. From helping to support your back whilst watching TV and to help promote comfort during sleep.